Once initial enrollment is complete; all future clinic changes are made by the member contacting their network carrier customer service (the phone number on the back of ID card). The change will be handled over the phone. This includes annual enrollments in subsequent years, if no network carrier change is made. The member does not notify SPPS or Innovo. Members can change clinics monthly. Note: It is considered a new enrollment if an employee changes network carriers at open enrollment, so the primary care clinic choice would be required and captured during the enrollment process.