Frequently Asked Questions

  • Can I use the PowerSchool mobile app?

  • Why isn't my PowerSchool account active?

  • What do I do if PowerSchool lists the wrong school/building/location/name/etc., or if it doesn't show all of my direct reports?

  • What do I do if I can't log in to PowerSchool?

  • Can presenters/facilitators receive hours for leading and planning courses?

  • What is the minimum hour for a relicensure letter area?

  • When can I add a New Section to an existing course?

  • Can QR code be used to take attendance in PowerSchool?

  • Can a hyperlink be activated in a PowerSchool course?

  • When do I need to enter Class Times?

  • Is there a PowerSchool refresher course?

  • When should I submit a PD course in PowerSchool?

  • How do I withdraw from a course after it has started?

  • How do I look up professional development opportunities to register for?

  • How do I submit courses outside of SPPS for relicensure?