Service Tickets

All communications with SPPS Technology Services are initiated via a service ticket, which is instantly routed through the automated system to the proper Technology Services Department staff.  Service is provided, or built-in processes are triggered, to resolve an incident or deliver a service. The service ticket provides an efficient way to receive status updates; communicate with Technology Services staff; review ticket history; or search the Knowledge Base.

Status Updates:

• Receive automated email updates on the status of a service ticket
• Log in to the Service Desk to check the status of a service ticket

Communication:

• Add additional information to an existing service ticket
• Respond to questions from Technology Services staff
• Receive information about ticket resolution
• Open a resolved ticket and add information to re-open a service ticket

Ticket History:

• All submitted tickets are easily accessible from a single location
• Review a specific ticket
• Access and open a resolved ticket

Solution Articles:

• Search the Knowledge Base to find answers to common Technology Services questions