This is one of two classes for students interested in going into the Information Technology (IT) field.

Introduction to IT will:

• Give students the opportunity to earn Northstar Digital Literacy certificates in Basic Computer, Email and Internet.
• Help students understand basics of social media, digital privacy and security and how to be a good digital citizen. 
• Introduce students to IT careers .
• Give students vocabulary for hardware and software computer components. 

Classed funded through IELCE Grant Opportunity

This class will focus on Technical Support Fundamentals, a Coursera platform where students gain skills and knowledge of computer history and understand IT career pathways. Students will be able to:

• Name hardware, software and platform components.
• Understand different operating systems and how they interact.
• Understand concepts around Internet privacy and security for digital citizenship.
• They will learn how to perform basic computer troubleshooting with customer/computer users. 
• They will focus on customer service skills and will job shadow current field technicians and help desk support. 

Classed funded through IELCE Grant Opportunity